BBC's Watchdog: "Banks Still Denying Claims From Consumers"

Anne Robinson from BBC's Watchdog says, "Banks are denying customers compensation - and are turning down wholly legitimate claims by the thousands".

Fiona Phillips, also from Watchdog, commented "When judging PPI claims, they are not always right - in reality some banks appear strangely reluctant to part with their money despite all their promises to compensate". She continued, "Getting your money back can be remarkably difficult. The banks are failing spectacularly to put things right".

The Chief Ombudsman added that "Some banks even say that the customer never had PPI in the first place, but when we ask a few more questions we find that actually about a quarter of the customers did have PPI"

This Is Why You Should Use A Claim Company

The Financial Times Adviser has commented on why 100's of thousands of people use claim companies instead of going direct to the lender: "It all comes down to the fact that when customers had complaints they were often fobbed off or met with tactics designed to grind them into submission. Or they simply found the miss-selling claims procedure too complex to handle on their own."

Find Out If You Can Claim

Are you unsure if you are eligible to make a PPI claim? In most circumstances, your claims manager should be able to tell you if you are due a PPI refund.

How Much Are You Owed?

A claims management company can help you uncover how much you are owed as a refund, the interest you should receive and the compensation available from your PPI reclaim.


Make contact with Hidenda Claims Management now. Your claims manager (not a call centre) will get back to you as soon as possible.

Hidenda is a trading name of Harwood Claims Management Limited which is authorised and regulated by the Financial Conduct Authority (Firm reference number:830519). These details can be confirmed by visiting the Financial ServicesRegister, Harwood Claims Management Limited company registration 08006917. They can advise on your loan, mortgage and credit card PPI claims no matter which company they are held with.

Your enquiry is confidential with no obligation to proceed.

Claim Now


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Email address (to keep you updated - 100% private, we will not share)

Address and Postcode. We send you a no-obligation claims pack via post and email which will be sent at no cost. (We will not share your address)

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Find Out If You Can Claim

Wrongly Sold PPI FAQs

Commonly asked questions about PPI compensation. Just click on a question below to see the answer on the same page.

Why use a Claims Management Company to handle your PPI claim?
Which companies can PPI refunds be claimed from?
What is the average PPI refund amount?
Is there a time limit for reclaiming PPI?
What's the Government's view on claiming wrongly sold PPI refunds?
Are there costs for reclaiming PPI?
Will my credit rating be affected by reclaiming PPI?
What if I've already tried to start reclaiming PPI?
Can I make several PPI reclaims?
Can I reclaim PPI even though I have made a claim on the insurance?
Can I still claim a PPI refund even though my loan has been paid off?
Do I pay any money if the reclaim is unsuccessful?
Does reclaiming PPI involve going to court?
What if I have lost the PPI policy documents?

Why use a claims management company to handle your PPI claim?

Jonathan Djanogly MP, Parliamentary Under Secretary of State has said that the claims management industry provides a significant way to offer consumers services to obtain appropriate redress for mis-sold PPIs.

He stated that "Many claims management companies provide an important service for thousands of consumers seeking compensation, redress and access to justice for genuine wrongs they have suffered at the hands of another party."

The Chief Ombudsman of the Financial Ombudsman Service (FOS) adds, "It's undeniable that the marketing activities of claims-management companies have succeeded in identifying a very large number of consumers who have suffered loss. And this has resulted in many people being paid redress when they would otherwise have received nothing."

Since the onset of the PPI mis-selling scandal, numerous customers have discovered that they are entitled to seek compensation and reclaim funds which were wrongly charged. These claims can be handled either independently or through a claims management firm - but why should those affected choose the latter option?

For those who handle their claim independently, the process can be stressful - especially as there may be time restrictions in force. On top of this, individuals will still have their usual commitments to meet and this means they may be unable to dedicate enough time to their PPI claim. Compensation can also be claimed across numerous policies, with mortgage agreements, loans and credit cards all affected by the mis-selling scandal.

Make contact with a professional Claims Management Company now. Claims Management Companies usually work on a no-win, no-fee basis. They may even be able to reclaim your refund if you were previously rejected.

They can do all the paperwork and will usually action your PPI reclaim within 24 hours.

Whilst you can pursue your own case with your credit provider and the ombudsman, many prefer the reassurance of using the service of a claims management company that has to operate within a strictly regulated environment and are required to take great care when pursuing your PPI refund.

Some claims management companies have related companies that may even be able to help you clear any debts you may have.

Claim Your PPI Back Now

Back to Reclaiming PPI FAQs

Which companies can PPI refunds be claimed from?

Loans with PPI

Have you taken out a secured loan, unsecured loan or hire purchase (HP) agreement in the last 10 years? If you have (or have had) a loan with providers such as Abbey, Barclays, Santander, Halifax,, Northern Rock, HFC, HSBC, HBOS, Lloyds, RBS or in fact any other finance provider, you may be successful in reclaiming PPI up to as much as £30,000 - in many cases even if you've lost your paperwork. That said, if your loan is more than 6 years old, you'll need to have your PPI policy documents.

Credit cards with PPI

Have you taken out a credit card, payment card or store card within the last ten years? If you have (or have had) a card with companies such as Asda, American Express, Barclaycard, Debenhams, MBNA, Mothercare, B & Q, Capital One, Miss Selfridge, TopShop or in fact any other credit provider, you may be able to reclaim PPI up to £30,000. You may also be able to reclaim over-limit fees and late payment fees relating to wrongly sold PPI policies.

In most cases, what claims management companies complain about on your behalf is that you shouldn't have been sold the PPI in the first place because it wasn't right for you. Your compensation could be a full refund of all your premiums plus interest. Reclaiming wrongly sold PPI will not have a negative impact on any existing loans or your ability to obtain loans in the future.

You may also be able to claim a refund on more than one wrongly sold PPI - even if you've claimed on the insurance or the PPI policy is no longer in use.

There are a huge amount of companies who sold PPI which from who to pursue a reclaim from they have wrongly sold. Please note that not all credit providers missold PPI and providers within this list may not have missold PPI. A selection of PPI providers include:

1st Stop Loans
AA Finance
Abba Loans And Mortgages
Abbey Loans
Abbey Credit Card
ABN Amro Bank N.V.
Accept Direct
Access Loans And Mortgages
Accord Mortgages
ACF Car Finance
Acorn Financial Services
Acorn Property Services
Additions Catalogue
Advance Mortgage Funding
Advantage Finance
Advantage Home Loans
Aegon Scottish Equitable
AIB Group
Airdrie Savings Bank
Akano financial services
Aktiv Kapital
Albion Home Loans
All Churches Mortgage Company
All Set To Let
Allchurches Mortgage Company
Alliance and Leicester
Allied Irish Bank
Allscot Finance
Alphera Financial Services
Amber Home Loans
American Express
American Express Loans
AMP Bank
Anglian Financial Services
Anglian Home Improvements
Anglian Windows
Approved Car Finance
Approved Finance
APS Mortgages
Aqua Card Services
Arbury Peugeot
Arcadia Group Brands
Archers Of Edinburgh
Argos Credit Cards
Argos Home Retail Group
Argos Store Cards
Argyll Financial Services
Armed Services Finance
Arnold Clark
Arrow Finance
Asda Card Services
Asda Loans
Ask Finance
The Associates
Associates Capital
Assurant Direct
Assured Funding Corporation
Aston and Smith Mortgages
Audi Finance
Auto Accept Finance
Auto Credit Finance
Auto Union Finance
Auto West
Autolink Services
Automobile Association
AV Leasing
Avco Trust
Aviemore Funding
Axa Insurance
B2B Mortgage Solutions
Bank Of America
Bank of Cyprus
Bank of England
Bank of Ireland
Bank of Scotland
Bank One International
Banque PSA Finance
Barclayloan Select
Barclays Bank
Barclays Insurance
Barex Brokers
Barnsley Building Society
Barrow Financial Services
Basinghall Finance
Bath Building Society
Bath Investment and Building Society
Battersea Park Mortgage Funding
BCS Loans And Mortgages
BDO Stoy Hayward
Beacon Homeloans
Beech Financial Management
Beneficial Bank
Beneficial Finance
Benton Finance
Berkeley Credit
Bespoke Finance
Beverley Building Society
Billing Finance
Birmingham Midshires
Black and White
Black Horse Finance
Blemain Finance
Blue Motor Finance
Blue Sky Personal Finance
BMI Finance
BMW Financial Services
BNP Mortgages
BNP Paribas
Bow Finance
Bowater Windows
Bradford and Bingley
Bright Finance
Bright Grey
Bristol and West
Bristol Street Motors
Bristol Trade Centre
Britannia Building Society
Britannia Capital Securities
Britannia Finance
Britannic Money
British Credit Trust
British Gas
Broad Oak Finance
Broadoak Finance
Broadoak Vehicle Finance
Broadwood Finance Company
Broker Ridge
Bromwich Insurance Bureau
BT Credit Cards
Buckingham Building Society
Buckinghamshire Building Society
Burns Anderson
Button Financial Services
Buy As You View
Cab Direct
Cabot Financial
Call 4 Loans
Cambridge Building Society
Canada Permanent Mortgages UK
Capital Bank
Capital Bank Mortgages
Capital Home Loans
Capital One
Capstone Mortgages
Capstone Mortgage Services
Car Credit Converters
Car Credit UK
Car Giant
Car Loan 4U
Car Nation
Car Shop Cardiff
Car Shops
Cardiff Pinnacle
Career Development Finance
Carphone Warehouse
Carrington Home Finance
Cassidy Davis
Catalyst Insurance Services
Catholic Building Society
Cedar Holdings
Central Capital
Central Credit
Central Finance
Central Mortgages
Central Trust
Centrica Personal Finance
Chambers Of Tamworth
Chapel Finance
Chapelhouse Finance
Charles Hurst Finance
Chartered Trust
Chase Saunders
Chatham Finance
Chelsea Broking Services
Chelsea Mortgage Services
Cheltenham and Gloucester
Cherwell Finance
Chesham Building Society
Cheshire Building Society
Cheshire Mortgage Corporation
Cheval Bridging Finance
Cheval Property Finance
Chorley and District
Church House Trust
Churchill Finance
Churchwood Financial
CIBC Mortgages
CIS Mortgage Maker
Citi Financial
Citroen Financial Services
City Mortgage Corporation
City of London Mortgage Credit
CL Mortgages
Classic Combination
Classic Confidence
Clay Cross Building Society
Clearway Finance
Click For Freedom
Close Brothers
Close Motor Finance
Club La Costa
Clydesdale Bank
Clydesdale Financial Services
Co-Op Loans And Cards
Co-Operative Insurance Society
Coastal Windows
College Credit
Colliers Of Birmingham
Colonial Finance
Commercial Finance Capital
Commercial Vehicle Finance
Communitas Finance
Compass Finance Group
Complete Window Systems
Concept Automotive Services
Concept Car Credit
Confederation Mortgage Services
Consolidated Financial Insurance
Consumer Finance Solutions
Consumer Loans Company
Cooks Of Peterborough
Cooperative Bank
Country Garage
Countrywide Assured
Countrywide Insurance Services
County Mortgages
Creation Financial Services
Credit Plus
Creditlink Mortgages
Crocus Home Loans
Crown Consultants
Crown Resort
Cumberland Building Society
Cygnet Financial Services
Dagenham Motors
Darlington Building Society
DB UK Bank
Dealmakers Finance
Debt Rescue
Debtbuster Loans
Dell Financial Services
Derbyshire Building Society
Derbyshire Home Loans
Deutsche Bank
DFS Furniture
DFS Trading
Dial 4a Loan
Direct Auto Financial Services
Direct Auto Loans
Direct Car Sales And Finance
Direct Group
Direct Legal And Collections
Direct Line
Direct Loans
Distinct Mortgages
DM Design Bedrooms
Dorothy Perkins
DOT Financial Services
Down Loans
Dudley Building Society
Dunfermline Building Society
Dutton Forshaw Motor Group
E-Mex Home Funding
Eagle Star Life Assurance Company
Eagle Star Mortgages
Earl Shilton Building Society
Ecology Building Society
Edeus Mortgage Creators
Empire Stores Personal Loans
Endeavour Personal Finance
Endsleigh Insurance Services
Enhance Financial Services
Enterprise Homeloans
Equity and Law Home Loans
Eskimo Loans
Evans Essential
Everyday Financial Solutions
Excel A Rate Business Services
Fair Finance UK
Fairfax Consultants
Family Finance
FCE Bank
FCW Loans
Femac Consultants
Fenchurch Insurance
Fiat Auto Financial Services
Finance And Leasing Association
Finance for Mortgages
Finance House
Financial Plus
Finsbury Park Mortgage Funding
First Active
First Class Mortgages
First County Trust
First Credit
First Direct
First Holiday Finance
First National Bank
First National Mortgage Co
First Response Finance
First Trust Bank
First Trust Finance
First Union Finance
First Union Mortgages
Firstplus Financial Group
Flexi Loans and Mortgages
FLM Loans
Ford Credit
Foremost Financial
Forest Gate Corby
Forthright Finance
Fortis Bank
Fortis Lease UK
Fortnums Cars
Freedom Finance
Fresh Start Car Credit
Friends Provident
Frontline Finance
Fulton West London
Funding Corporation
Funding Network Loans
Furness Building Society
Future Mortgages
Future Mortgages Secured Loan
Gainsborough Building Society
Gay Hurst Finance
GE Money Home Finance
General Motors
General Portfolio Finance
Genesis Home Loans
Gentry Investment Trust
Genworth Financial
GK Group
GMAC Residential Funding
Go Debt
Godiva Mortgages
Gracechurch Mortgage
Grangewood Securities
Green Hill Finance
Green Park Mortgage Funding
Group Mortgages Direct
Guaranteed Car Finance
Guardian Building Society
Hadenglen Home Finance
Hamilton Direct Bank
Hamilton Insurance
Hanley Economic
Harpenden Building Society
Hartwell Finance
Harvey Nichols
Haven Motors
Haxbys Of Plymouth
Haydock Finance
Haywards Of Medway
Heartlands Ford
Hemmens Financial Services
Heritable Bank
Herts and Essex
Hi-Lite Windows
Hillesden Securities
Hilton Honors Card
Hinkley and Rugby
Hinton and Wild
Hitachi Capital
HMC Group
Holdenhurst Securities
Holmes Dale Building Society
Holmesdale Building Society
Home Funding Corporation
Home Loan Management
Home Mortgage Corporation
Home Mortgages
Home of Choice
Home Shopping Personal Finance
Homebank Financial Services
Homeloans Direct
Homestead Finance
Honda Finance Europe
Hood Group
House Of Finance
House Of Fraser
Household Bank
Household Mortgage Corporation
Household Mortgages
HSBC Cards And Loans
Hyde Park Mortgage Funding
Hypo Bank
Hyundai Car Finance
I Group Loans
I Group Mortgages
Ideal Loans
Ikano Financial Services
Ikea Home Card
Inchcape Financial Services
Independent Corporation
Infinity Mortgages
ING Direct
Intelligent Finance
Inter Alliance Group

IPF Limted
Ipswich Building Society
Irish Life and Permanent
Isaac Agnew Van Centre
Itt London And Edinburgh
J and J Securities
JD Williams Personal Loans
Jersey Marketing Consultants
Jigsaw Finance
JJB Sports
John Lewis Financial Services
JP Morgan Chase Bank
Julian Hodge Bank
Kempshott Cars
Kendal Motor Village
Kensington Mortgage Company
Kensington Personal Loans
Kent Reliance Building Society
Keyman Insurance
Kia Finance
Knight Commercial Services
Kwik Fit Insurance
La Redoute
Lambeth Building Society
Lancashire Mortgage Corporation
Land Of Leather
Land Rover Financial Services
Laura Ashley
Leading Mortages
Leamington Mortgage Corporation
Leek Unite
Leek United
Leek United Building Society
Legal and General Bank
Legal and General Group
Legal And General Insurance
Legal and General Mortgages
Legal and General Partnership
Leo Finance
Lerwick Financial Solutions
Lexus Customer Services
Lexus Financial Services
Lifestyle Credit And Finance
Lifetime Insurance Mortgages
Lighthouse Group
LIME London and Country
Lincoln Finance
Link Financial
Littlewoods Loans
Littlewoods Shop Direct
Liverpool Victoria
Living Design
LKC Motors
Lloyds Bowmaker
Lloyds UDT
Loan Line
Loan Link
Loan Options
Loans Approved UK
Loans Direct
Loans Etc
Log Book Loans
Logbook Loans
Lombard Bank
Lombard Direct Credit Cards
Lombard Direct Loans
Lombard Home Loans
London and Counties Mortgage
London and Country Mortgages
London and Scottish Finance
London General Holdings
London Mortgage Company
London North Securities
London Personal Loans
London Scottish Finance
Look Again
Loughborough Building Society
LS Financial Services
LSL Property Services
Magic Loans
Mallard Leasing
Manchester Building Society
Manor Mortgages
Mansfield Building Society
Marehill Finance
Market Harborough
Market Harborough Mortgages
Marketplace Mortgages
Marks and Spencer Financial Services
Marks And Spencer Money
Marlborough Isleworth
Marlborough Loans
Marsden Building Society
Marsh Finance
Mazda Credit
MBS Lending
MCL Finance
Melbourne Mortgages
Melton Mowbray BS
Melton Mowbray Building Society
MEM Consumer Finance
Mercantile Building Society
Mercedes-Benz Financial Services
Mercentile Building Society
MGM Home Finance
Midland And General Direct
Midland Bank
Millennium Insurance Brokers
Millennium Motor Group
Mint Credit Card Charges
Mitsubishi Finance
Money Partners Loans
Money Store
Money Tree
Moneyback Bank
Moneypoint Finance
Monmouth Building Society
Monmouthshire Building Society
More Than
Morgan Stanley Bank
Morgan Stanley Cards
Morgan Stanley Loans
Mortgage Advice Network
Mortgage Advice Services
Mortgage Agency Services
Mortgage Broking Services
Mortgage Business
Mortgage Choice Uk
Mortgage Choices
Mortgage Corporation
Mortgage Express
Mortgage Funding Corporation
Mortgage Intelligence
Mortgage Lender
Mortgage Marketing Centre
Mortgage Marque
Mortgage Matters
Mortgage Select
Mortgage Services
Mortgage Services Funding
Mortgage Times
Mortgage Top Ups
Mortgage Trust
Mortgages Direct
Mortgages Trust
Motor Car Credit
Motorpoint Of Burnley
Motorsave Direct
N and P
Nat West
National and Provincial
National Australia Group
National Counties Building Society
National Guarantee
National Home Loans
National Westminster Home Loans
Nationwide Cards
Nationwide Credit Corporation
Nationwide Home Loans
Nationwide Nemo
Nationwide Trust
Natwest Credit Cards
Natwest Homeloans
Natwest Mortgage Services
Nemo Personal Finance
Newbury Building Society
Newbury Mortgage Services
Newcastle Mortgage Corporation
Next Retail
NFU Mutal
NHI Services
NNIB Group
North Herts Credit Company
North Mount Securities
North Star Loans
North Yorkshire Mortgages
Northern Bank
Northridge Finance
Norton Finance
Norwich and Peterborough
Norwich Union
Nottingham Building Society
Oakwood Homeloans
Ocean Finance and Mortgages
OK Finance
Olympian Financial
On-Line Finance
One Account
OnLine Finance
Only Group
Open And Direct Retail Services
Opus Mortgages
Orange Finance
Orchid Financial
Otto UK
Oxendale Catalogue
Paragon Loan
Paragon Mortgages
Paragon Personal Finance
Paribas Lombard
Park Motor Finance
Park Row
Park Row Associates
Payment Shield
PC World
Penrith Building Society
Pentagon Group
Pentagon Motor Holdings
Pepper Mortgages
Perry Motor Sales
Personal Touch
Peugeot Financial Services
Philippine National Bank
Phoenix Motown
Piccadilly Finance Services
Pickering Finance
Picture Finance
Pink Home Loans
Pinnacle Insurance
Platform Home Loans
Polar Ford
Portfield Finance
Portfield Financial Services
Portman Building Society
Positive Lending
Positive Solutions
Post Office Credit Card
Post Office Financial Services
Preferred Mortgages
Premia Solutions
Premier Man
Premier Mortgage Services
Premium Credit
Prestige Acceptance
Prestige Finance
Prestige Water Systems
Pride Finance
Principality Building Society
Private Label Mortgage Services
Progressive Building Society
Progressive Financial Services
Promise Finance
Promise Solutions
Property Finance Centre
Providence Capitol
Providian National Bank
Prudential Banking
RAC Financial Services
RCI Financial Services
Red Kite Money
Redfern Financial Services
Redfum Financial Services
Redstone Mortgages
Reg Vardy
Regency Mortgage Corporation
Regency West of England
Regent Indemnity Co
Regents Park Mortgage Funding
Relax Finance
Renault Financial Services
Retail Financial Services
Reunion Finance
RFC Mortgage Services
Richmond Park Mortgage Funding
Ringways Garages
River Island
Rooftop Mortgages
Roy Chapman
Royal Bank of Scotland
Royal London Homebuy
Royal Sun Alliance Mortgages
Rutland House Investments
Safestyle Uk
Saffron Walden Herts and Essex
Sainsburys Bank
Sander And Kay
Santander Cards
Scarborough Building Society
Scotlife Home Loans
Scottish Building Society
Scottish Life Assurance Company
Scottish Police Credit Union
Scottish Widows
Secure Trust Bank
Secured Funding
Select and Protect
Shepshed Building Society
Shern Management Services
Shop Direct Group
Shop Direct Home Shopping
Shopacheck Financial Services
Silhouette Mortgages
Simply Loans Direct
Skipton Mortgages
Sky Card
Skyblue Loans
Solent Homeloans
Solution Finance
Solution Personal Credit
Southern and District Finance
Southern Finance
Southern Pacific Mortgages
Southern Pacific Personal Loans
Southwark Credit Union
Space Kitchens
Spinnaker Seat
Spring Finance
St Andrews Insurance
St James Place Partnership
Stafford Railway Building Society
Staffordshire Building Society
Standard Life Bank
Standard Life Mortgages
Staybrite Windows
Sterling Credit
Sterling Direct Finance
Sterling Insurance Group
Stroud and Swindon
Style Financial Services
Sun Bank
Suzuki Finance
Swansea Building Society
Swift Advances
Swift Mortgage Processing
Swinton Group
Swiss Re
Switch Car
Sygma Bank UK
Teachers Building Society
Teesside Audi
Temple Finance
Tesco Credit Cards
Tesco Personal Finance
The AA
The Associates
The Car People
The Car Shop UK
The Consumer Loans Company
The Funding Corporation
The Funding Corporation
The Loan Company
The Loan Processing Centre
The Loan Store
The Money Shop
The Money Store
The Mortgage Business
The Mortgage Corporation
The Mortgage Group
The Mortgage Lender
The Mortgage Matters
The Mortgage Shop
The Personal Loan Express
Think Money
Thomas Cook Personal Finance
Time Retail Finance
Tipton and Coseley
TML Financial Solutions
Top Up Mortgage Services
Total Mortgage Network
Total Mortgage Solutions
Totalglaze Windows
Toyota Financial Services
Tricity Finance
Trustee Savings Bank
TSB Bank
TSL Finance
Ucan Car Credit
UCB Home Loans
United Bank of Kuwait
United Dominions Trust
Unity Homeloans
Universal Building Society
Universal Credit
Universal Mortgage Services
Vantage Colne
Vauxhall Finance
Vernon Building Society
Vertu Motors
Victoria Mortgage Funding
Victoria Mortgages
Virgin Direct Mortgages
Virgin Direct Personal Finance
Virgin Money
Vision Automotive
Volkswagen Finance
Watchtower Investments
Weatherseal Holdings
Wesleyan Home Loans
Wessex Group
West Bromwich Building Society
West Bromwich Mortgage Company
White House Financial Management
White Lable Loans
Winchester Finance
Woodberry Securities
Yes Car Credit
Yes Loans
Yorkshire Bank
Yorkshire Building Society
Your Mortgage
Your Move
Zebra Finance
Zenith Windows
Zurich Assurance

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Back to Reclaiming PPI FAQs

What is the average PPI refund amount?

The average wrongly sold PPI reclaim is currently thought to be over £2,000.

Is there a time limit for reclaiming PPI?

Yes, the 29th August 2019.

Also, under the Data Protection Act, the lenders and credit card providers only need to keep their copies of the documents for 6 years. If you have kept all your policy documents pertaining to your PPI reclaim, a claims management company can look at going back further than 6 years.

Before making a claim, consumers need to understand the restrictions currently in force over the process. The Financial Services Authority (FSA) is one of the bodies responsible for imposing their regulations and under their rules any consumer is free to make a complaint about a mis-sold financial product. However, when these complaints are made outside of a specific time frame they can be rejected by the firm without consideration or review. These limitations are generally in force on complaints made about PPI sales which occurred prior to 14 January 2005, and that means firms can reject a claim without consideration or review of it, provided it was made more than six years after the sale or more than three years from when the cause of complaint was made apparent to the individual.

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What's the Government's view on claiming wrongly sold PPI refunds?

The Ministry of Justice states that the PPI which often accompany loans and credit cards, "is a product that many argue is of questionable value". They say "Many customers do not realise they have bought it and those that have purchased it often find that they can never claim."

On top of that, the FSA say that "It is vital that firms deal with these complaints fairly. Unfortunately, we do not currently have confidence that firms are doing this. On average, firms have rejected around 60% of the PPI complaints they have received, but some firms have rejected nearly all."

Reports by the OFT, the Competition Commission and the FSA demonstrated that there had been substantial misselling in this area and actively encourage people to reclaim PPI. They acknowledge that it is difficult to find customers who have been wrongly sold PPI especially where the customer does not actually know that they have the product.

The Banking Times have reported that "lenders selling PPI can expect to earn £1,200 from a policy that costs £20 to provide". Is it any wonder that many loan and credit card companies selling PPI cut corners?

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Back to Reclaiming PPI FAQs

Are there costs for reclaiming PPI?

With claims management companies there usually are no upfront fees. Initial PPI reclaim advice is usually free and with no-obligation to progress your claim.

Please note that your loan or credit card provider may use your compensation to reduce your debt balance or loan.

Please ask your claims management company for their full terms and conditions for further information.

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Will my credit rating be affected by reclaiming PPI?

No, claiming PPI refunds is a perfectly legal process. All you are doing is reclaiming that which is rightfully yours. Reclaiming for a wrongly sold PPI policy will have no negative affect on your credit rating. That said, just in case, always make it clear to the claims management company that you do not want a credit check.

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What if I have already tried to start reclaiming PPI?

Some people will try to claim independently and they meet with varying degrees of success. Claims management companies are often still able to help. You may still be able reclaim your PPI refund providing that you have not previously taken the case to the Financial Ombudsman Service.

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Can I make several PPI reclaims?

If you have several wrongly sold PPI policies, you can make a refund claim for every one.

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Can I reclaim PPI even though I have made a claim on the insurance?

Yes, you can still claim your PPI refund after you have claimed on the insurance.

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Can I still claim a PPI refund even though my loan has been paid off?

Even if you've paid off the loan or cancelled (and maybe even already received a refund when cancelled) claiming a PPI refund is still possible.

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Do I pay any money if the reclaim is unsuccessful?

There is usually no charge if your PPI reclaim is unsuccessful, though you should check with your claims management company.

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Does reclaiming PPI involve going to court?

It is extremely unlikely that you would have to go to court when claiming a PPI refund. The vast majority of PPI claims are settled out of court due to the precedents set by the 10s of thousands of successful claims already made. In the unlikely event that you were asked to go to court, it would obviously be your choice to proceed. If you did, it would cost you nothing in legal charges.

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What if I have lost the PPI policy documents?

If you've lost the agreements associated with your PPI claim, your claims management company can write to the lender and request a copy of the policy.

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